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    Support      Blog      SimplePay
    Support      Blog      SimplePay
    • Home
    • Getting Started
    • Free Trial
    • Getting Started Checklist
    • General Setup
      • Managing Companies
        • Transferring a Company to a Different SimplePay Account
      • Managing Users
        • Add API Users
        • Add Users
        • Edit Roles
        • Edit Users
        • Filtering and Sorting Users
        • Remove Users
        • Restricted Access
        • Roles
        • Switch Between Users with One Email Address
      • Reminders
      • Frequently Asked Questions
    • Payroll Setup
      • Company Setup
        • Payslip Settings
          • Hiding Leave Balances on Payslips
        • Split Pay for Custom Leave Types into Separate Accounts
        • Employer Details
        • Employer Filing Details
        • EFT Settings
        • Pay Frequencies
        • Beneficiaries
        • Pay Points
        • Job Grades
        • Custom Items
        • Formulas
        • Templates
        • Basic Pay Settings
        • MIBFA
        • Bargaining Councils
          • MEIBC
          • PSIRA
          • Bargaining Council Templates
      • Employee Setup
        • Add Employees
        • Employee Classification
        • Basic Info
        • Custom Employee Fields
        • Regular Hours
        • Tax Take-On Balances
        • Skills and Equity
      • Frequently Asked Questions
    • Account Dashboard
    • Account Settings
    • Feature Labels
    • Payroll Processing
      • Payslip Basics
      • Entering Employee Hours
      • Notes
      • Add a Payslip
      • Pay Runs
      • System Items – Benefits
        • Accommodation
        • Bursaries and Scholarships
        • Company Car
        • Company Car Under Operating Lease
        • Employee’s Debt Benefit
        • Medical Costs (Other than medical scheme)
      • System Items – Income
        • Annual Bonus
        • Annual Payment
        • Arbitration Awards
        • Extra Pay
        • Leave Paid Out
        • Loss of Income Policy Payout
        • Restraint of Trade
      • System Items – Deductions
        • Donations
        • Garnishee
        • Income Protection
        • Maintenance Order
        • Provision for Tax on Annual Bonus
        • Medical Aid
          • Medical Tax Credits
        • Repayment of Advance
        • Retirement Funds
        • Voluntary Tax Over-Deductions
      • System Items – Allowances
        • Broad Based Employee Share Plan
        • Computer Allowance
        • Gain on Vesting of Equity Instruments
        • Phone Allowance
        • Subsistence Allowance (International/Local)
        • Tool Allowance
        • Travel Allowance
        • Relocation Allowance
        • Uniform Allowance
      • System Items – Other
        • Antedated Salary/Pension
        • Employer Loans
        • Foreign Service Income
        • Long Service Award
        • Savings
        • Tax Directives – Other
        • Termination Lump Sums
      • Service Periods
        • Ending an Employee's Service
        • Payments on or after Termination
        • Recording Maternity and Parental Leave / Long-Term Absence
        • Assisting Employees with UIF Claims
        • Termination Preferences
        • Frequently Asked Questions
      • Additional Topics
        • Annual Shutdown
        • Changing Payslip Dates
      • Frequently Asked Questions
      • Goal Seek
    • Payroll Concepts
      • Payslip Components
      • Pay-Related Calculations
        • Salary Calculations
        • Leave Pay
      • Statutory Deductions and Contributions (ZA)
        • Tax (PAYE) (ZA)
          • PAYE Methods
          • Calculating PAYE on Regular Income
          • Calculating PAYE on Irregular Income
          • Understanding the Tax Trace
          • Tax Averaging vs Periodic Method
        • Unemployment Insurance Fund (UIF)
        • Skills Development Levy (SDL)
      • Independent Contractors
      • Non-Standard Employment
      • Tax Directives – Termination
      • Deemed Remuneration
      • Cost to Company
      • Frequently Asked Questions
    • Bulk Actions
      • Employee Actions (Bulk Terminations)
      • Bulk Finalise and Review Payslips
      • Excel Import for Employee Details
      • Excel Import for Tax Take-On Balances
      • Excel Import for Leave Take-On Balances
      • Managing Once-Off Payslips in Bulk
      • Custom Bulk Inputs
      • Bulk Inputs
      • Frequently Asked Questions
      • Bulk Leave Management
      • Excel Import for Capturing Leave
    • Filing and Processes
      • Monthly Submissions
        • EMP201s
        • UIF Declarations
        • ETI Corrections (Over-Claims and Under-Claims)
      • Bi-Annual Filing
      • Guide to Bi-Annual Employer Reconciliation
      • OID (Workmen's Comp) Return of Earnings
      • SARS Tax Codes for Payroll Items
      • SARS Employment Taxes Validation Process
      • Frequently Asked Questions
    • Reports
      • Employee Basic Info
      • ETI
      • Leave Report and Leave Days Report
      • Leave Requests
      • Transaction History Report
      • Variance Report
      • Balances – Loans, Savings and Garnishees
      • Payslips
      • Leave Liabilities
      • Termination Certificates and Salary Schedules
      • Custom Reports
      • Employee Changes
      • Quarterly Employment Statistics
      • Frequently Asked Questions
    • Security
      • 2-Factor Authentication
      • Email OTPs
      • Automatic Logout Settings
      • Support Access
      • Protecting Your Accounts Against Cybercrime
    • Employment Equity Reporting
      • Employment Equity Terminology
      • Employment Equity Reporting on SimplePay
      • Submitting Employment Equity Reports
      • Allocating Items as Not Applicable, Fixed, or Variable
    • Accounting
      • QuickBooks Online
      • Accounting for ETI
      • Xero
      • Advanced Options
        • Accounting Splits
        • Integrating Accounting Splits
        • Using Xero Tracking Categories
        • Posting to Separate Entities
        • Xero Gatekeeper: SimplePay Access Key
      • Troubleshooting Common Xero Errors
      • Frequently Asked Questions
    • Time and Attendance
      • Clocking Imports
      • Generic CSV Clocking File Specification
      • Notes on Clocking Import Mappings
    • Employment Tax Incentive (ETI)
      • What is ETI?
      • Qualifying Employees
      • Employer Qualifying Criteria
      • Qualifying Wage
      • Qualifying Months
      • Claiming ETI
      • ETI System Changes for qualifying months
      • Calculating ETI
      • Special Economic Zones (SEZs)
      • ETI Management on SimplePay
      • Additional ETI (COVID-19)
    • Leave Management
      • Leave Types and Entitlements
        • Parental and Commissioning Parental Leave
        • Annual Leave
        • Sick Leave
        • Family Responsibility Leave
        • Maternity Leave
        • Unpaid Leave
      • Custom Leave Types
      • Editing Entitlement Policies
        • Editing Leave Details
        • Creating Entitlement Policies
        • Active Entitlement Policies (Company Defaults)
        • Employee-Specific Leave Management
      • Leave Take-On Balances
      • Recording Leave
      • Deleting Leave
      • Leave Adjustments
      • Leave on Any Day
      • Frequently Asked Questions
    • Self-Service Admin
      • General Setup
        • Enabling Self-Service
        • Self-Service General Settings
      • Requests
        • Managing Employee Leave Requests
        • Managing Employee Info Update Requests
        • Managing Employee Claim Requests
        • Approval Structure Setup
        • Actioning Employee Requests
        • Approval Override
      • Email Tax Certificates
      • Issuing Payslips
      • Frequently Asked Questions
    • Employee Self-Service
      • Payslips
      • Tax Certificates
      • Requests
        • Managing Your Info Update Requests
        • Leave Requests
          • Upload Supporting Documents to Leave Requests
        • Managing Your Claim Requests
      • Frequently Asked Questions
    • Billing
      • Switching to Paid
      • Billing Details
      • Billing Method
      • View Statements or Invoices
      • Freeze Warnings, Freezes, and Unfreezing Your Account
    • Archives
      • Leave Version 1 (Old Leave System)
    • Troubleshooting
      • I am having trouble logging in
      • I do not see my payslip(s) when logging in
      • I see incorrect / incomplete / no information when logging in
      • I am not receiving SimplePay emails
      • I am unable to action leave requests
      • I am having trouble with a bulk upload
      • I can't see the chat widget
      • The queue is full for chat support
    • Other Frequently Asked Questions
      • How do I download SimplePay?
      • How do I back up my information?
      • Is there a SimplePay app?
      • Does SimplePay have a blog?
      • Can you integrate with other systems?
      • Do I have a contract or agreement with SimplePay?
      • Is my data safe with SimplePay?
      • Does SimplePay have a sandbox for testing the API?
      • How do I delete/close my account?
      • Does SimplePay provide training for users?
      • How much space does SimplePay make available to me?
      • How do I contact Support?
      • How do I start a chat with Support?
      • When can I use Xero or Intuit to sign in?
      • What is the Notification Centre?
    • COVID-19 (Archived)
      • COVID-19 TERS CSV Export
      • COVID-19 TERS
        • TERS Phase 2
        • NIOH Registration
        • Sectoral Claims
        • Non-Sectoral Claims
      • COVID-19 Disaster Relief Payments
      • TERS Payouts
      • Frequently Asked Questions

    Billing

    Once your free 30-day trial has expired and you have chosen to switch to a paid account, you will be billed for the exact number of active employees per month. More information about our pricing can be found on our home page.

    This section covers the various aspects of billing:

    • Switching to Paid
    • Billing Details
    • Billing Method
    • View Statements or Invoices
    • Freeze Warnings, Freezes, and Unfreezing Your Account
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